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Store Policies

Payment Methods Accepted

We accept
credit cards through Paypal; Sterling cheques or UK Postal Orders payable to 'Nigel Smith'; Cash in GBP, EUR, or USD; or Bank transfers (EFT) - email for details.


Order dispatch

We will normally dispatch your order on the same or next working day once cleared payment has been received.

Approximate delivery time and shipping rates information is available on our FAQ page.

Lighter UK orders are usually sent using Royal Mail, very heavy items may be sent by another carrier. Royal Mail has a signed-for (Recorded) delivery option, and for more valuable items there is a guaranteed (Registered) delivery; both of these services are tracked but are more expensive and liable to VAT which increases the cost by a further 20%. Get in touch if you would like your order sent by a guaranteed or tracked service, also see the FAQ page.

International orders are sent by Royal Mail Airmail unless the weight makes this impracticable, surface mail is best avoided if possible. Some countries have either a signed-for or an Airsure option, which have a varying degree of tracking and/or signature on delivery. There is a weight maximum of 5kg for printed items to most countries.

If your order doesn't arrive by the time you expect it to, see the FAQ page. In our experience it is extremely uncommon for a parcel to go permanently astray.

We hope that you are happy with all aspects of your order: our service, the delivery, and that your books match our description. Please let us know if you have any queries or problems.


Refunds and Returns

A refund will be given, within fourteen days of receiving the item, for any item that is found to be faulty; it is not usually possible to arrange an exchange as we rarely have more than one copy of a book in stock.

If you're returning an item in the unlikely case that it is not as described, then the original purchase price plus return shipping costs (up to the equivalent of the cost of sending the item to you) will be refunded upon return.

If you're returning an item because you have changed your mind or it was ordered in error, then return shipping costs will not be refunded.

If possible books should be returned in the same, or at least comparable, packaging.



Questions, comments, or suggestions
Please write to enquiries@nigelsmithbooks.co.uk
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